Let me just take a little space in this email to tell you what a vast improvement you have made for me and the Hermitage. The registrations (your invention) have been coming in fast and efficiently. You have saved me hours and days. I am so grateful to you for sharing your ideas and implementing them. Your generosity with your time and genius has made a world of difference in the ease with which artists sign up for their residencies. It’s a dream come true. Well, it will be once we get it completely done. I am so grateful to you.